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BOTai chatbot development

AI chatbot development that knows when to hand over.

Founcy Solutions' AI chatbot development gives your website a chatbot that answers from your own approved information, captures enquiries properly and passes anything tricky to a person with the full conversation. No made-up answers and no dead ends.

Plan my chatbot → What's included
  • answers from your content
  • enquiries straight to your CRM
  • human handover built in
chat.flowsillustration
  • answer a question: search approved answers → draft → confidence check → reply
  • capture a lead: ask the right questions → create the lead in your CRM → alert the team
  • hand over: complaints and uncertain chats go to a person with the transcript
approved answers onlyhandover to a personexample conversations
definition

What is AI chatbot development?

AI chatbot development is building a conversational assistant, usually on your website, that uses a language model to understand questions and reply in plain English. A useful business chatbot is trained on your own approved information (services, areas, prices and policies), collects enquiry details in the right order and knows when to hand a conversation to a person. The design matters as much as the AI: what it may say, what it must never say and where each conversation should end.

Best for
Common questions, enquiry capture and out-of-hours cover
Channels
Your website first; other platforms where they fit
Answers from
Your pages, FAQs and documents you approve
Ownership
You own the content, the accounts and the transcripts
sound familiar?

Signs your website needs a better chatbot.

Tap what applies. Your answers shape the conversations we design first.

Tap anything that sounds familiar.

what's included

AI chatbot development, properly designed.

Everything from the conversation plan to regular reviews. The scope depends on how much the chatbot covers and where it connects.

01

Conversation design

We plan the questions people actually ask, the answers allowed, the tone, and where each conversation should end.

02

Knowledge base training

The chatbot answers from your approved pages, FAQs and documents, and says so when it doesn't know.

03

Lead capture

It asks for the right details in a natural order, records consent and sends complete enquiries to your inbox or CRM.

04

Website integration

A chat widget that matches your site and loads after your main content, so pages stay quick.

05

Human handover

Complaints, complex quotes and anything uncertain go to your team with the full transcript attached.

06

Review and improvement

We read real conversations, fix weak answers and add missing information on a regular routine.

built to be trusted

A chatbot that guesses, or one that knows its limits?

Visitors forgive a chatbot that says it will fetch a person. They don't forgive one that makes things up.

accuracy: hit and miss
AnswersGenerated from the model's general knowledgeDrawn from your approved content, with a link to the source
Unknown questionsA confident guessAn honest handover to your team
Lead detailsA free-text message nobody can act onStructured details and consent, sent to your CRM
Page speedA heavy widget loaded first on every pageA light widget loaded after your content
ImprovementSet up once and forgottenRegular reviews of real conversations
DataTranscripts stored wherever the tool decidesStorage and retention agreed with you up front
how it works

From common questions to a working chatbot.

Founcy's three steps: understand your requirements, build and train, then launch and improve.

  1. 01

    Free discovery call

    A 20-minute call about your visitors, the questions they ask and what should happen next.

    → the conversations to cover first
  2. 02

    Conversation plan

    We write the answer map, the details to collect, the handover rules and the things it must never say.

    → approved conversation plan
  3. 03

    Build and train

    We build the chatbot, load your approved information and test it against real questions before launch.

    → tested chatbot on staging
  4. 04

    Launch and improve

    It goes live on your site, and we review conversations to fix weak answers and fill gaps.

    → regular conversation review
stack

Built with the right tools.

We choose the chat platform and AI model to suit your site, your data and your budget.

// models
OpenAIAnthropicGoogle Gemini
// chat platforms
Custom web widgetVoiceflowGoHighLevel conversations
// knowledge
Website pagesFAQsPDFs and documentsVector database
// destinations
HubSpotGoHighLevelGoogle SheetsEmail alerts
what drives the cost

What does a chatbot cost?

Build cost and running cost are separate. These four drivers shape the build; model and platform usage is estimated on its own.

Knowledge to cover

More pages and documents mean more preparation and testing.

What it should do

Collecting and routing leads adds conversation design and integration.

Where it connects

Each connected system needs set-up, mapping and testing.

Channels

Each extra channel needs its own set-up and wording.

keep exploring

Related services.

AGT

AI agent development

Agents that look things up and take the next step in your tools.

Explore → VOX

AI voice agents

The same idea for phone calls, with bookings and handover.

Explore → WAP

WhatsApp automation

Replies and follow-ups where your customers already chat.

Explore → AIA

AI automation services

Where AI automation pays, and what we won't automate.

Explore →
faq

AI chatbot questions.

Any AI model can produce a wrong answer, so we limit the chatbot to your approved information, tell it to admit when it doesn't know and hand those conversations to a person. We test it with real questions before launch and review conversations afterwards.
It can answer common questions at any hour, collect enquiry details properly and send them to you, and point visitors to the right page or booking link. It works best alongside your team, not instead of it.
Yes. It can ask for the details you need, record consent and create the enquiry in your CRM or send it by email, with the full transcript attached so your team has the context.
It shouldn't. We load the chat widget after your main content and keep it light, then check page speed before and after launch.
It depends on how much knowledge it covers, what it should do, the systems it connects to and the channels it runs on. Use the cost builder above, then book a free 20-minute call and you'll get a quote within 24 hours.
You do. The accounts, content and transcripts are yours, and we agree up front where conversations are stored and how long they're kept.
start with real questions

What do your visitors ask most?

Send your website. We'll look at what visitors need from it and come back with a chatbot plan: what it answers, what it collects and when it hands over.

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free 20-minute call · quote within 24 hours · a person takes over when it matters