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VOXai voice agent development

AI voice agent development for the calls you can't take.

Founcy Solutions' AI voice agent development sets up a phone agent that answers calls, understands what the caller needs and books, qualifies or routes them, then sends your team a summary. When a caller needs a person, it passes them over with the details already taken.

Plan my voice agent → What's included
  • answers out of hours
  • bookings checked against your diary
  • a person when callers need one
voice.deskillustration
  • phone line answered and checked
  • bookings checked against your diary
  • callers transferred to a person when needed
  • a summary sent after every call
handover to your teamsummary after every callexample call log
definition

What is AI voice agent development?

AI voice agent development is setting up an automated phone assistant that speaks with callers in natural language: it listens, understands the request, answers from information you approve and takes simple actions such as booking an appointment or logging an enquiry. It can transfer calls to your team and records a summary of each conversation. For trades and small businesses it often comes down to one thing: not losing the calls you can't answer while you're on a job.

Best for
Missed calls, bookings, enquiries and out-of-hours cover
Handles
Questions, appointment booking, qualification and routing
Hands over
Complex calls and anyone who asks for a person
Ownership
You own the accounts and the call data
sound familiar?

Signs your phone is costing you work.

Tap what applies. Your answers decide which calls the agent handles first.

Tap anything that sounds familiar.

what's included

AI voice agents, set up properly.

From call design to monitoring. The scope depends on the calls covered and the systems the agent books into.

01

Call flow design

We plan the calls it answers, what it says, the questions it asks and when it transfers to a person.

02

Automated call handling

A natural-sounding agent that answers, understands requests and responds from information you approve.

03

Appointment booking

Bookings checked against your real availability, with confirmations by text or email where your systems allow.

04

Qualification and routing

It gathers the key details, judges urgency by your rules and routes the call or message to the right person.

05

CRM integration

Every call logged with a summary, the caller's details and the outcome, in your CRM or inbox.

06

Monitoring and improvement

We review call summaries, and recordings where you allow them, to improve answers and fix where callers get stuck.

built to be trusted

A robotic menu, or a helpful voice?

Callers hang up on bad automation quickly. The difference is in the call design and the handover.

caller experience: press 1, press 2
First contactA menu of numbered optionsA natural question: how can I help?
Complex callsCallers stuck in a loopA transfer to a person, with the details already taken
BookingsA message promising a callbackChecked against your diary and booked on the call where possible
RecordsVoicemails to listen back toA written summary of every call in your CRM or inbox
FailuresDropped calls and silenceA fallback that takes details and books a callback
PrivacyRecordings kept by defaultRecording and retention agreed with you, and callers told
how it works

From missed calls to a voice agent.

Founcy's three steps: analyse your calls, build and connect, then optimise.

  1. 01

    Free discovery call

    A 20-minute call about your calls: who rings, when, what they want and what you miss.

    → the calls worth automating
  2. 02

    Call design

    Scripts, questions, booking rules and handover rules written and agreed with you.

    → approved call plan
  3. 03

    Build and connect

    We set up the agent, connect it to your diary, CRM and phone system, and test it with real call scenarios.

    → tested voice agent
  4. 04

    Launch and optimise

    It goes live on the hours or call types you choose, and we improve it from real call summaries.

    → regular call review
stack

Voice tools chosen for each business.

We pick telephony, speech and AI providers to suit your call volume, voice quality, data needs and running cost.

// telephony
TwilioYour existing numberCall forwarding
// voice ai
VapiRetell AIElevenLabs voicesOpenAI
// calendars
Google CalendarOutlookBooking systems with an API
// systems
GoHighLevelHubSpotEmail and SMS alerts
what drives the cost

What does a voice agent cost?

Set-up cost and running cost are separate. Running cost depends on call minutes and providers, and is estimated on its own.

Call types

Each type of call needs its own script, questions and tests.

Actions on the call

Booking and updating systems needs integrations and careful testing.

Hours covered

Round-the-clock cover needs clear rules for urgent calls.

Handover

Live transfers need routing rules and a fallback when nobody answers.

keep exploring

Related services.

AGT

AI agent development

Agents that take action in your tools, not just on calls.

Explore → BOT

AI chatbot development

Website chat that answers and captures enquiries.

Explore → GHL

GoHighLevel CRM setup

A CRM that catches every call, message and lead.

Explore → AIA

AI automation services

Where AI automation pays, and what we won't automate.

Explore →
faq

AI voice agent questions.

They should. We recommend the agent introduces itself as an automated assistant and offers a person whenever a caller asks. It builds trust and avoids surprises.
Yes, when your calendar or booking system can be connected. The agent checks real availability, books the slot and can send a confirmation. If the system isn't reachable, it takes the details and books a callback instead.
It transfers the caller to a person, or takes a message and alerts your team if nobody answers. The handover rules are agreed with you before launch.
Usually, yes. Calls can be forwarded to the agent at times you choose, such as out of hours or when your lines are busy. We confirm the best set-up for your phone provider on the discovery call.
Only if you want them to be. We agree recording, transcripts and how long they're kept before launch, and make sure callers are told.
It depends on the call types, the actions on each call, the hours covered and the handover set-up, and running costs depend on call minutes. Use the cost builder above, then book a free 20-minute call for a quote within 24 hours.
stop missing calls

Which calls are you missing?

Tell us when your phone rings and you can't answer. We'll come back with a voice agent plan: the calls it covers, what it books and when it hands over.

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free 20-minute call · quote within 24 hours · a person whenever callers need one